Shipping Policy
Delivery Information
Below you will find the average delivery time for all our packages:
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Order Processing Time: Once an order is placed, we take 1 - 3 working days to process the order. During the week, it typically takes one working day, but if you order on a Friday evening or at the weekend, it may take a little longer.
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Delivery Time: Once your order has been processed, it will be dispatched, and delivery takes an average of 8 - 12 working days.
We strive to make the ordering and delivery process as easy as possible for our customers. However, if you have any questions or further concerns, please do not hesitate to contact our customer service team. Below, we explain how your order will be processed and delivered.
Placing an Order
The ordering process at Lily London is as simple as possible. Here’s how it works:
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Add to Cart:
Go to the product page and add the product you want to your shopping cart by clicking the "Add to Cart" button. Make sure you’ve selected the correct variants (e.g., size, color). -
Proceed to Checkout:
Once you’ve added your items, click on the "Proceed to Checkout" button. -
Enter Address Details:
On the information page, enter the correct shipping address details. Double-check that all the information is accurate, then click on the "Continue Shipping" button. -
Review Shipping Details:
On the "Dispatch" page, you’ll have the opportunity to review the address details you’ve entered. At Lily London, all shipments are sent completely free of charge as a token of our appreciation to our customers. Click on the "Proceed to Payment" button to continue. -
Select Payment Method:
Choose your preferred payment method. At Lily London, all payment options are SSL-encrypted, ensuring a secure payment environment. Available payment methods include:-
Credit Card (AMEX, Mastercard, Maestro, Visa)
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Complete Your Order:
Once you’ve selected your payment method, click on the "Complete Order" button. You’ll be redirected to your chosen payment provider to finalize the payment. Follow the instructions on the payment page to complete your order.
If you encounter any issues during the ordering process, please don’t hesitate to contact our customer service team for assistance.
Shipping Costs
At Lily London, we cover the shipping costs for every order. All of our products are delivered to your door 100% free of charge, and there is no minimum order quantity required.
Shipping Your Order
Have you found the perfect look or accessory on our website? We know you want to enjoy it as soon as possible! That’s why we make sure your order is processed and shipped as quickly as possible.
To ensure that we can offer fair prices for our products, we collect parcels in large quantities and ship them all at once once we’ve reached our minimum quantity. This approach helps us reduce costs and pass on the savings to our customers. We appreciate your understanding and support in helping us create a better and healthier world.
If you need your order to be dispatched urgently, please contact us by email. Our service team will be happy to assist you and provide the best solution.
All orders are dispatched directly from our warehouse in Asia, allowing us to stay close to our vendors and offer cost-effective prices to our amazing customers.
Contact Us
If you have any questions about your order, delivery, or any other concerns, please feel free to reach out to our customer service team at lilylondon.help@gmail.com. We’re here to help!
Thank you for choosing Lily London!